Refund Policy

See Demo before you buy

We provide a demo website to let you see BIM extension in action. It contains data with about 250 thousands of products, 300 thousands of orders and more then 20 thousands of product categories. It allows you to evaluate the software product to ensure it meets your needs prior to making a purchase decision. BIM extension for Magento can process data with two millions of products and more then 10 millions of orders (tested on 8 Gb RAM machine). More data could be processed by extending available memory.

If you have amounts of products or orders, that exceed mentioned above thresholds and BIM will not be able to process it, you may apply for Refund Under Exceptional Circumstances.

No Refunds Post Purchase

After a cleared payment on the purchase of one of our products occurs, you will have possibility to download and install the extension. Once you will download the software, no refund will be given. This policy is in place since it would be impossible for us to prove, that you do not hold the copy of our software.

We cannot issue a refund for any BIM product under any circumstances given its licensing model. Please take advantage of demo website before you complete your purchase.

Refund Under Exceptional Circumstances

In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund minus our order processing and banking fees (up to 25% of the purchase price). In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, etc.). If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us a letter of destruction of your situation before we will process the refund. We are not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays.

Acceptance of this Policy

It is your responsibility to familiarise yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.

Please contact us should you have any questions regarding our refund policy.